Investing in employee experience is key in today’s companies. The objective is to meet the demands of internal customers. The ultimate goal: that their satisfaction has a positive impact on the productivity and competitiveness of the brand.
It is a fact that improving EX also improves the external customer experience. Let us not forget that those who interact with consumers, ultimately, are your collaborators. Hence, and in a direct line, the importance of keeping them motivated, satisfied and happy.
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What is Employee Experience?
Employee Experience (EX) is the experience that employees experience during their professional relationship with a company. However, it does not only refer to the moments within the organization. It also includes all those thailand email list 1.1 million contact leads experienced before and after the professional relationship.
This perception is generated, then, from all the interactions that the employee has with the company, including both formal and informal relationships and all those important events that impact the professional relationship.
Talking about employee experience involves the following questions:
Employee experience is about people. Therefore, a global view is required that includes the rest of the areas of each person’s life, not just the work environment.
We talk about perceptions and it is precisely these that first influence the employee’s own experience and, subsequently, the CX.
When creating 7 best inbound agencies in argentina [2024] perceptions, it is essential to consider emotions and the impact they have on memories . Let us not forget that it will be based on the memory of those most significant Employee Experience moments that employees will make decisions regarding the company.
The EX begins before the first uab directory contact with the organization and lasts even after the employment relationship has ended.
What is a good employee experience?
A positive EX translates into a good working environment. That is, a physical, cultural and technological environment where employees carry out their work with satisfaction and in harmony .